Anti-Spam Policy

For CREDEMA CRM

Introduction

CREDEMA AG prohibits spamming and supports only permission-based email and mobile SMS marketing practices. The company has implemented strict policies and procedures to prevent the CREDEMA system from being used for unsolicited email or SMS campaigns.

Definition of Spam

Spam is unsolicited commercial email, mobile messages (e.g., SMS), junk mail or bulk mail that has not been requested by the recipient. It is intrusive, irrelevant, and often offensive. Typically, spam messages do not contain an option to unsubscribe from the mailing list.

Preventing Unsolicited Emails Via CREDEMA® system

Under the End User License Agreement, users agree not to send unsolicited bulk email or SMS messages, for commercial or non-commercial purposes. They also agree not to post, upload or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable. Any users found to be using CREDEMA for spamming will be permanently barred from ever using the system.

Unsubscribe Option

All users must accept that an unsubscribe option will be automatically appended to every email sent to more than 100 people via the CREDEMA system. This is mandatory. When the unsubscribe option is requested by an email recipient, CREDEMA system automatically suppresses emails to that email address in future campaigns. This suppression feature is also mandatory.

Monitoring and Enforcement

CREDEMA actively monitors import lists and outgoing emails and SMS messages for suspiciously large intended or actual broadcasts. Any complaints suggesting the CREDEMA system has been used as a vehicle to send unsolicited email or SMS messages will be responded to. Feedback from various governmental and industry sources, a network of the leading ISPs in the world, and millions of email recipients assist in policing against spam.

Penalties

If an email sent out through CREDEMA generates a spam complaint, the user will be responsible for providing an opt-in record for the complaint at issue. Any spam complaints that are not successfully appealed are assessed up to a $100 fine; fines vary depending on complaint. In the event that a CREDEMA user violates any usage rules, CREDEMA reserves the right to suspend or terminate access to the user’s account and all related data.

Conclusion

CREDEMA AG supports only permission-based email and mobile SMS marketing practices and prohibits spamming. Strict policies and procedures have been implemented to prevent the CREDEMA system from being used for unsolicited email or SMS campaigns.