FAQ

Credema CRM (Contact Relationship Management) is a software solution that helps businesses manage their customer interactions, track leads, monitor sales, and analyze customer data. It is an essential tool for businesses that want to build better relationships with their customers, boost productivity, and enhance customer satisfaction. Credema CRM solution provides businesses with a centralized platform for managing all customer-related data, enabling them to access real-time insights into customer behavior and preferences. With Credema, businesses can streamline their operations, automate repetitive tasks, and improve customer engagement, leading to increased sales and revenue.

With CRM, you can take your business to next level. As CRM will help you to track customer interactions, store customer information, and automate processes to provide better customer service. It is important because it will help you to understand your customers’ needs, provide better customer service, and increase sales.

Credema CRM can help your business improve customer relationships, streamline operations, increase sales, and improve teamwork. With a centralized database for customer-related data, Credema’s CRM is customizable to meet the unique needs of your business.

Ok, so you noticed? This is very important question that explains our core business ideology. Usually, the term “customer” in CRM refers specifically to people who have already made a purchase from a business, whereas the term “contact” can include a broader range of individuals with whom a business may interact, including potential customers, leads, suppliers, partners, and other stakeholders.

By using the term “contact” instead of “customer”, we are emphasizing the importance of building and managing relationships with all stakeholders in a business, not just those who have already made a purchase. This approach recognizes that a business’s success depends not only on its ability to attract and retain customers, but also on its ability to develop and maintain positive relationships with other key players in its ecosystem.

Also, the term “contact” implies a more personalized and human-centered approach to relationship management, which is increasingly important in today’s business landscape. By focusing on contacts, businesses can take a more holistic and proactive approach to relationship management, rather than simply r